Aligning Customer Experience with Company Culture Preview

Aligning Customer Experience with Company Culture

With David Brownlee Liked by 286 users
Duration: 33m Skill level: Beginner Released: 1/30/2023

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Course details

Customer experience is emerging as the key driver of growth and a key differentiator for brands that do it well. But it can’t be an afterthought. Great customer experience should be woven into the very fiber of your business. In this course, David Brownlee, author of Rockstar Service, Rockstar Profits, helps you build world-class customer experience into your company culture. David shows you how to Identify your mission and goals, craft and align your customer experience vision, implement best practices, and create a winning customer experience framework.

Plus, find out how to continually evaluate and refine your strategy so you can always deliver a best-in-class experience. With these tips, you can create happier customers, more committed employees, and a brand that grows loyalty, profits, and revenue.

Skills you’ll gain

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Sample certificate

Certificate of Completion

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Meet the instructor

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Contents

What’s included

  • Practice while you learn 1 exercise file
  • Test your knowledge 4 quizzes
  • Learn on the go Access on tablet and phone

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