What 30 days of listening can do

- [Instructor] When we care about people, when we know them, and this is one of the things that this company HG in the shift did so well, is they trained their leaders not in some process that made employees feel valued. Not in some procedure that would make people think that they mattered, but they would literally tell that when a manager went into a new building, he or she was instructed for the first 30 days, or thereabouts, they weren't allowed to do anything except get to know the staff and the people. They weren't allowed to change processes. They weren't allowed to make new plans. They weren't allowed to change their suppliers. They just spent all of their time getting to know people. Now if somebody comes in, which is typical in the industry and in most industries. If a new boss comes in and just says, you're doing this wrong, and that wrong, and this process is bad, and this person is bad, I'm going to fire a…