Waiting lines can be tricky to manage. In this video, Eddie Davilla explains what you need to know and how and what to measure.
- While waiting lines are a symbol … of our belief in equality, … all waiting lines are not created equal. … As a manager, some of the most important considerations … in managing waiting lines … are related to understanding and managing customers. … What are the expected arrival rates? … Should we expect steady customer arrivals? … Or will there be certain times when demand is high, … and other times when demand is very low? … What are the different types of customers we'll see? … What are the customer expectations … in terms of waiting lines, processing times, … customer service and employee interaction? … And even if we know all of these things, … how will we deal with the variance in arrival rates, … customer preparedness and customer expectations? … Look, we all know waiting lines aren't necessarily fun, … but in most cases, companies have the capability … of demonstrating to customers their willingness … to make their waiting line process as painless as possible. … What are the things companies can do …
- Understanding operations management
- Making key inventory decisions
- Balancing holding costs and ordering costs
- Choosing a production strategy and facility layout
- Managing waiting-line systems
- Defining quality and improving quality
- Managing business processes
Skill Level Intermediate
1. Introduction to Operations
2. Managing Inventory Basics
3. Making Products and Services
4. Managing Waiting Lines Basics
5. Quality Control Basics
6. Operations at the Office
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