Value Realization Best Practices for Customer Success Management
With PracticalCSM
Liked by 511 users
Duration: 1h 5m
Skill level: Beginner
Released: 5/29/2020
Course details
A critical aspect of any customer success manager's (CSM) role is to help customers generate measurable value from the solutions they purchase. It's only by realizing value from a solution that a customer will want to renew or increase their existing service contracts or make additional purchases. Helping customers understand the value they are getting is precisely what being a CSM is all about, and the value-realization stage is a critical one, since it's during this stage that customers start to realize a return from their investment in the CSM's company's solutions. This course explains how CSMs can help customers determine their outcome requirements and then maximize the value they get from their solutions, as well as measure and report on that value to prove the ROI to decision makers. This course can be taken on its own or as one in a series of courses from PracticalCSM.com that build upon each other to cover the entirety of CSM best practices in greater detail.
Skills you’ll gain
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Meet the instructor
Learner reviews
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Ramesh Parthasarathy
Ramesh Parthasarathy
Dynamics 365 Leader | Digital Transformation Enthusiast | TOGAF® 9 Certified | Apps Solution Architect | MCP | MCT
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Oyebimpe Akinlabi
Oyebimpe Akinlabi
Customer Service Representative|| Customer Support Manager|| IT Support Specialist|| Product Manager|| Virtual Assistant|| Telemarketer|| Cold…
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Christopher Domingo Ramirez Rodriguez
Christopher Domingo Ramirez Rodriguez
Empathetic Engineer & Imaginative Illustrator | Designing Solutions with Compassion and Creativity | Ruby on Rails
Contents
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