Using data and metrics to frame your feedback can help improve individual and team performance. In this video, explore a framework for how to best utilize the data from performance feedback to measure the productivity and success of team members and create action plans for improvement.
- In the 1980s, General Electric became famous … and it used a performance data. … Then CEO, Jack Welch invented the 20-70-10 rule … that eliminated the bottom 10% of performers … in the company every year. … While the 20-70-10 rule is not widely in practice today, … the concept of using performance data … is still very much alive and well. … In fact, data can give you tremendous insight … into your business, which is why you should utilize data … to give better feedback and foster better performance. … You can do this in a few different ways. … First, you can collect data on measurables, … such as sales numbers, number of days without an accident, … referral rates, number of new clientele, … test scores, retention rates, customer satisfaction score, … data that is relevant to your organization. … These are the easiest to collect … with proper documentation of work, … as many of them are hard, tangible numbers. … Look at your organization … and see what measurable data you can collect for your team. …
This course was created by Madecraft. We are pleased to host this training in our library.
Skill Level Beginner
A Toolkit for Giving and Receiving Better Feedbackwith Big Think28m 43s Intermediate
Everything is feedback1m 24s
1. Giving Feedback
2. Receiving Feedback
3. Confronting Undesired Behavior
4. Feedback Expectations
5. Informal Feedback
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