From the course: Attracting, Hiring, and Working with Gen Z
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Using empathy to understand Gen Z
From the course: Attracting, Hiring, and Working with Gen Z
Using empathy to understand Gen Z
- We are now working with five generations. Empathy is a critical soft skill to use in the workplace and understand how to work effectively with someone of any generation. It can be especially useful with Gen Z workers to bridge gaps in understanding. Empathy is the ability to put yourself in someone else's shoes and feel what they are feeling. Empathetic approaches improve communication and collaboration by helping you understand the other person's perspective and experience, so you can adapt your responses appropriately. Here's a Gen Z employee struggling with a task. He thinks he would look bad if he asked his boss for help, and is worried about losing his job. Gen Zs need reassurance, because they are often concerned about job security. Pay attention to how his manager reads his expression. Our Gen Z now is getting secret help from a millennial colleague. - Hey, so are you good now? - I believe so. - Okay, I'll talk…
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