From the course: Becoming a Product Manager: A Complete Guide

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Using the HEART metrics framework: Part 2

Using the HEART metrics framework: Part 2

From the course: Becoming a Product Manager: A Complete Guide

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Using the HEART metrics framework: Part 2

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- So let's go on to the signals column. So what signals, what things are we going to track in order to know about happiness? Well, how about the app store rating? That's a pretty good signal for the happiness of people using the app. If you don't believe me, just go to any app, any popular app, look at all the ratings and people are saying, "Oh, I love this thing," or, "I hate this thing." This is a really good number to judge happiness from. Secondly, we could track these scores from the NPS survey. Do you remember what that was? Net Promoter Score. That's just kind of industry standard way of measuring user happiness through a score, through one to 10 that they say I am very likely or not very likely to recommend this to a friend. So how about for engagement? What signals should we track there? Well, how about the number of orders per customer? Let's say in a period of a day or something. And then how about the order…

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