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Use partnership language with customers

Use partnership language with customers: Creating Positive Conversations with Challenging Customers
Use partnership language with customers: Creating Positive Conversations with Challenging Customers

One of the principles of the martial art Aikido is to not see the person you’re fighting as an enemy, but rather as your partner. That's a great way to think about conversations with difficult customers. Learn how you can get customers to see that you both want to get to the bottom of the problem.

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Skill Level Intermediate
33m 20s
Duration
15,773
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Skills covered in this course
Business Business Skills Marketing

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