From the course: Negotiating with Agility
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Use deep listening skills
- Deep listening is essential to building a collaborative relationship. It's a pathway for uncovering what others are thinking and feeling. Many people do this poorly, or at least not as well as they should. You might say that's a universal problem, but it's especially costly in negotiation. Common mistake number one is doing most of the talking. It prevents you from learning other people's concerns and priorities, plus it taxes their patience. Those in weak bargaining positions are especially prone to talking too much. If anything, it portrays their lack of confidence. Mistake number two is not truly listening when others speak. Internal chatter, worrying about what you're going to do or say next is the culprit. It's a distraction that takes you out of the here and now. As a result, you may miss key signals and your counterpart may sense that you're not fully engaged. The third mistake is only registering people's words. You're at your peril if you overlook what's expressed in tone…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.