From the course: Improving Your Conflict Competence
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Use constructive responses to get good results
From the course: Improving Your Conflict Competence
Use constructive responses to get good results
- Some types of behaviors can cause conflict to escalate, and others can help to resolve it. Let's look at how you can use constructive behaviors to get better results in your conflicts. Let's start by looking at some key constructive behaviors. One of the most important ones is trying to understand the other person's point of view. Conflict communications consist of talking and listening. And of the two, listening is usually the most important. It can help you discover important information that will enable you to develop solutions to the problem. The second behavior is being able to share your own thoughts and feelings. It's important for both parties to understand each other if they're going to solve their common problem. The third behavior involves developing and vetting possible options or solutions for the conflict. Once you understand each other you still need to develop answers to address your differences in a way…
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