Research shows that constructive behaviors get better conflict results. In this video, learn about three crucial constructive behaviors you can use in conflicts.
- Some types of behaviors can cause conflict to escalate, … and others can help to resolve it. … Let's look at how you can use constructive behaviors … to get better results in your conflicts. … Let's start by looking at some key constructive behaviors. … One of the most important ones … is trying to understand the other person's point of view. … Conflict communications consist of talking and listening. … And of the two, listening is usually the most important. … It can help you discover important information … that will enable you to develop solutions to the problem. … The second behavior … is being able to share your own thoughts and feelings. … It's important for both parties to understand each other … if they're going to solve their common problem. … The third behavior involves developing and vetting … possible options or solutions for the conflict. … Once you understand each other … you still need to develop answers … to address your differences … in a way that works for both of you. …
Skill Level Intermediate
1. Understanding Conflict
2. Managing Your Emotions
3. Engaging Others Instructively
Help others resolve conflict2m 13s
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