Understanding the whole person

- Have you ever wondered why some people thrive … in an organization and others just survive? … Survivors feel like they're just a number. … Those who thrive feel understood. … So it's your job as a leader … to help people feel like they matter. … Let's look at how you can gather information … to make that happen. … Start by collecting intel … about what makes your employees tick, and act on it. … Treat them with what I call the platinum rule, … treating others the way they want to be treated. … I like to keep notes about what's going on … in my employees lives, and it's something you can do too. … You can note special family events they mention, … or if they talk about their alma mater, … or favorite book, or upcoming trip. … Add these notes to a context section of your phone … so you can always have it handy. … Then be on the lookout for ways you can help them. … Based on the information you've gathered, … send them an article … or bring up their name for a project you know … they'd be interested in. …