From the course: Customer Service: Motivating Your Team
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Understanding what motivates your team
From the course: Customer Service: Motivating Your Team
Understanding what motivates your team
- I'm going to say something that may be a surprise. - I'm going to say something that may be a surprise. You will not, now or ever, be able to motivate your team. You will not, now or ever, be able to motivate your team. It's not going to happen. It's not going to happen. You can however help motivate the people You can however help motivate the people who are a part of it. who are a part of it. Yes, it's true, many of us refer to motivating the team, Yes, it's true, many of us refer to motivating the team, but what we're really talking about but what we're really talking about is something that happens within and between the individuals is something that happens within and between the individuals who make up that team. who make up that team. Understanding that distinction can make all the difference Understanding that distinction can make all the difference in your leadership. in your leadership. And of course, it's powerful when individuals And of course…
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