From the course: Executive Decision-Making
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Trust
- Executive decisions require people to commit to change. The more people understand the decision and how and why it was made, the more committed they're going to be to making those difficult changes. Without that knowledge, decisions are going to be suspect. Many people will assume the worst about the motivations behind the decision. There will be talk at the water cooler, people talking about, here's why I think they made the call and why that person is going to benefit. This is all nonproductive conversation, so you need transparency to build the trust and reduce the execution risk of the decision being made. Having shared accountability and shared rewards goes a long way toward eliminating mistrust related to self-interest. If everyone knows we're all being compensated for the success of this decision, and this decision drives the overall performance of the business, you've got people aligned and you're going…
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