From the course: Communicating with Transparency
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Transparency starts with facts
From the course: Communicating with Transparency
Transparency starts with facts
- As a leader within your team or organization, it'll be your responsibility to convey important information to your audience. The examples of when you will need to employ transparent communication in your role as lead communicator are endless: An internal decision that needs to be conveyed to the workforce; a crisis or event that has affected your customers; or a change that will alter the direction of your team or organization. In order to be effective at communicating all of that information transparently, you have to begin with the facts. Fact-finding is a process that requires some practice, and one that has more components than may be initially obvious. There are four key steps to fact-finding: observation, direct questioning, analysis, and background research. Depending on the issue you're communicating, observation can take many forms. This could include observing certain dynamics between teams or people,…
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