Transition from manager to leader: Coaching story, cultivating relationships

- I'd like to share with you a story … of a client I recently worked with named Carl. … He was a manager selected to participate in a leadership … development course with a 360 assessment, … a tool for gathering anonymous feedback … from his colleagues and direct reports. … Let's just say, after the 360 assessment, … Carl got results he did not expect. … He had rated himself higher on the dimension … of leading others than everyone else did, … so he contacted me for help to find the disconnect. … As I reviewed his assessment, I asked Carl, … "What do you think the term leading others means?" … He said, "You know, delegating assignments, … "checking work for accuracy, keeping people … "in the loop, and providing performance feedback." … I said, "Okay, all those are valid, but what do you think … "the impact of those actions are on your team?" … He said, "Well, they help the team stay accountable, … "informed, they help to reduce errors, … "and everybody knows where they stand." … Then I asked Carl, "How do you think …