Discover the parts of a good business process—everything from good intentions, to reproducible results. Plus, learn why good business processes can be both measured and managed.
- A business process is a business recipe.…So, what are the characteristics of a good recipe?…Let's take a look at a food recipe, pizza dough.…Let's start with the ingredients.…What do you think?…Do you have any questions?…What's warm water?…What happens if you don't have kosher salt?…Can you substitute table salt?…Wine?…Why would you use wine or perhaps, what kind of white wine?…How about if I'm allergic to honey?…Can I use a substitute?…If so, do you have any recommendations?…Look, I don't know if you hate cooking,…love it, or if you're a trained chef,…but since I'll probably never meet you,…I need to be prepared to answer all of your questions before…you ask them, and those are just the ingredients.…
Here are the steps in making the pizza dough.…Yes, you probably have more questions.…Questions about number of pizzas this makes,…the types of bowls, techniques, timing.…Perhaps you don't know what it means to knead the dough.…Maybe you completed step two and you wonder,…is this what it's supposed to look like?…Again, the best recipes anticipate…
- Recognize examples of assumptions in bad business processes.
- Recall which mindset leads companies to keeping business processes that worked previously but will not work in the future.
- Identify two key characteristics of a new business process.
- Determine if a block in a block diagram is out of place.
- Explain the advantage of using a flowchart when introducing an improved process to stakeholders.
- Summarize the importance of gap analysis.
- List the order in which you should present information when showing your new business process to stakeholders.
- Name two items you must provide to a client when a plan is ready to be approved.