From the course: Business Process Improvement
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Tool: Block diagrams
- Block diagrams are a great tool to help you better understand how the business process is connected to other people and other processes. The great thing is that it's so simple, and, at the same time, so useful. So, what is a block diagram? A block diagram is just a series of rectangles. Again, let's continue with our call center example. We'll put our call center process at the center of our block diagram. Now, what are some of the things that need to happen before people can order items? Our company needs to purchase clothing. We need to design a catalog, and we need to print and then deliver the catalog. Those activities all lead up to our business process. Next, we consider what follows our business process. Once the order is placed, the order will be picked and packed. When ready, the package will be delivered. And, if something went wrong, the customer might contact customer service. The block diagram helps us understand how the work of others impacts us, and how those that…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.