Block diagrams help provide a big picture view of the processes that come before and after your process. Learn to leverage them as you improve a business process.
- Block diagrams are a great tool to help you…better understand how the business process is…connected to other people and other processes.…The great thing is that it's so simple,…and, at the same time, so useful.…So, what is a block diagram?…A block diagram is just a series of rectangles.…Again, let's continue with our call center example.…We'll put our call center process…at the center of our block diagram.…Now, what are some of the things that…need to happen before people can order items?…Our company needs to purchase clothing.…
We need to design a catalog,…and we need to print and then deliver the catalog.…Those activities all lead up to our business process.…Next, we consider what follows our business process.…Once the order is placed,…the order will be picked and packed.…When ready, the package will be delivered.…And, if something went wrong,…the customer might contact customer service.…The block diagram helps us understand…how the work of others impacts us,…and how those that follow our process are counting on us.…
Author
Eddie Davila
Released
2/25/2019- Recognize examples of assumptions in bad business processes.
- Recall which mindset leads companies to keeping business processes that worked previously but will not work in the future.
- Identify two key characteristics of a new business process.
- Determine if a block in a block diagram is out of place.
- Explain the advantage of using a flowchart when introducing an improved process to stakeholders.
- Summarize the importance of gap analysis.
- List the order in which you should present information when showing your new business process to stakeholders.
- Name two items you must provide to a client when a plan is ready to be approved.
Skill Level Intermediate
Duration
Views
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Introduction
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1. Business Process Basics
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What is a business process?1m 49s
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2. Bad Business Processes
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Cow path theory3m 22s
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3. Being a Good Change Agent
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Become a change agent2m 15s
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4. Tools and Techniques for Improving Processes
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Tool: Block diagrams2m 41s
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Technique: Manage your scope1m 38s
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5. The Process for Improving a Process
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Case study: Desired state3m 27s
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Gap analysis and scope2m 26s
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Develop process solutions2m 25s
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Process implementation plan2m 25s
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6. Selling Your Solution
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Get their attention1m 53s
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Convince your audience2m 49s
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Make the idea real1m 43s
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Conclusion
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Next steps43s
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Video: Tool: Block diagrams