Deepen your coaching skills by learning the four types of conversations, which are awareness, vision, reflection, and next steps.
- In the workplace, your coaching conversations … with people will be very much tied to accomplishing goals, … both personal and organizational. … In fact, those conversations will tend to follow … a very distinct arc relative to those goals, … vision, implementation, and reflection. … Vision conversations typically happen … at the beginning of the coaching arc. … Here you want to focus on reviewing … your people's accomplishments, … to take stock of their strengths and repeating themes, … what inspires them, what they want to learn, … and how they see their career unfolding. … So let's take a look at a quick example … of a vision conversation with Cassidy, a team lead, … and her manager, Avi, during a check-in. … - I'm glad, Cassidy, we're on the same page, you know, … that's, I'm impressed. … - Yeah, that's wonderful. … - Look one of your biggest goals this year … is to excel as a team lead … and then move onto directing a development crew, right? … So what strengths do you already have …
- Recall methods for probing deeper in conversations with employees.
- Determine which aspect of a challenge to avoid when determining the challenge an employee can undertake.
- Recognize questions that generate the greatest number of ideas during a brainstorming session.
- Explain the advantage of using focused feedback with an employee.
- Identify the potential benefits of listening and using open-ended questions with an employee who is unhappy with her or her job.