From the course: Leading with Fearless Mindfulness
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Teachable moments: Willingness and attitude
From the course: Leading with Fearless Mindfulness
Teachable moments: Willingness and attitude
- The third time, Tom, we were loading on a ship called Dockwise, which transports yachts across the Atlantic in various places, and everyone had to be on deck on seven. Well he had been out all night, and I didn't know, and didn't know where he was. I think he drank too much, and he wasn't on deck. And so as I'm loading the ship, he comes onto the ship, he shows up, and I thought okay, well I can't keep Tom. This is like a fireable offense. You have to be on deck. So I decided to take him to breakfast, and I was laughing, and I said, "Oh my gosh, I hope she's worth it. "and I want, let's go to breakfast "because I want to hear the story." And after breakfast, I heard what he went through, and I decided that I was going to give him a chance. And when the boat gets loaded on the ship, it's transported across the ocean for two weeks. So I let Tom ride that ship for two weeks, and he had to paint the entire engine room. And…
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Essentials in an employee: The right attitude2m 10s
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Teachable moments: Fired and rehired three times!2m 8s
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Teachable moments: Customer service matters1m 36s
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Teachable moments: Willingness and attitude2m 31s
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Delegating: Letting go and trusting3m 50s
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Winning mindset: Bring in the fun factor1m 20s
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Tip sheet: Keep a Winning Mindset! (Downloadable PDF)1m 4s
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