From the course: Program Management Foundations (2019)

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Target Operating Model development

Target Operating Model development

From the course: Program Management Foundations (2019)

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Target Operating Model development

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- A target operating model, or TOM, is an essential analysis for any program. It provides the information to developer business case and a program plan, and to map and plan benefits. Sometimes a TOM is used in an outline format to assist with the development of the vision statement. But note, that the vision statement describes the destination or the future state, but the target operating model describes the journey we'll take to get there. There are many tools and techniques to identify the TOM. One of the best is the McKinsey 7S model. I provided a template for you in the exercise files. The first S is for structure of the organization, the hierarchy, and who reports to whom. Strategy is the corporate strategy which gives the organization an advantage over its competitors. Skills are the individual skills of employees and their levels of competency. Then comes the wider group of staff and their general capabilities. The fifth S is the style of leadership being used. Next is the…

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