Learn how to help your employees maintain momentum and build self-sufficiency through brainstorming.
- The first three coaching practices, … asking questions, listening, and challenging … will almost always point you in the direction … of next steps. … But if your employee's a little foggy about a solution … and not sure what action to take, … brainstorming can help them uncover multiple solutions … and possibilities for action. … Now what I've noticed with my clients over the years … is that before they can unlock their creativity … and brainstorm effectively, they have to be able … to outgas about what's frustrating them … or what their fears are about a project or a task. … So I often do a little pre-brainstorming … by asking three questions. … One, what are you frustrated about? … Two, what do you want? … And three, what are your aspirations? … I was working with a customer success VP who is in charge … of revamping her company's client onboarding process. … Now among her long list of frustrations was this one. … I can't get engineering and marketing to collaborate. … So what she wanted was a collaboration …
- Recall methods for probing deeper in conversations with employees.
- Determine which aspect of a challenge to avoid when determining the challenge an employee can undertake.
- Recognize questions that generate the greatest number of ideas during a brainstorming session.
- Explain the advantage of using focused feedback with an employee.
- Identify the potential benefits of listening and using open-ended questions with an employee who is unhappy with her or her job.