As much as you put forth an effort to champion the success of your team members, sometimes undesired performance must be confronted through more than a conversation. In this video, learn how to identify and implement empathetic disciplinary action to address poor performance.
- What do you do when your consistent feedback … on unmet expectation does not result in a change … or improvement in performance? … What do we do as the manager, director, or a leader? … While every organization is different … and has different methods of handling consistent, … unmet expectations, typically organizations turn … to disciplinary action as a consequence. … And when you're considering taking disciplinary action, … it's important that you be prepared with an action plan … if continued feedback does not result in a change … or improvement in performance. … Again, every organization is slightly different, … but here is a basic breakdown of typical progressive … disciplinary steps for unmet performance standards. … First, a verbal warning is issued. … This simply means that the manager … and the team member have had a conversation … about the unmet expectations. … They have documented that the issue has been discussed … and that a plan of action has been decided upon … to help improve performance. …
Released
10/23/2020This course was created by Madecraft. We are pleased to host this training in our library.

Skill Level Beginner
Duration
Views
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A Toolkit for Giving and Receiving Better Feedback
with Big Think28m 43s Intermediate
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Introduction
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Everything is feedback1m 24s
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1. Giving Feedback
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Purposes of feedback2m 38s
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Personalized feedback3m 2s
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Timely feedback2m 29s
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Specific feedback4m 3s
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2. Receiving Feedback
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Active listening2m 30s
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Don't get defensive3m 30s
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3. Confronting Undesired Behavior
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Lack of humility2m 49s
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Lack of motivation4m 45s
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Lack of ability3m 47s
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Taking disciplinary action4m 17s
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When feedback doesn't stick2m 32s
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The greaser approach3m 19s
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Address behavior2m 26s
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4. Feedback Expectations
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Feedback balance3m 26s
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Utilizing feedback data5m 2s
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5. Informal Feedback
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Foster informal feedback3m 51s
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Feedback ownership2m 36s
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Feedback methods3m 13s
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Relational feedback3m 15s
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Conclusion
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Video: Taking disciplinary action