From the course: Handling Workplace Bullying
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Taking complaints about bullying
From the course: Handling Workplace Bullying
Taking complaints about bullying
- Understand that anyone filing any sort of complaint with you is doing so because they trust you and they need your help. The decision to share their experiences with you is not an easy one. This person is seeking your support and guidance. The goal of your initial meeting is to understand this person's side of the story and to provide empathy. But be careful showing too much of a reaction. If you respond with, I can't believe that happened, the person filing the complaint will think that you have definitely taken their side but it's too soon to do that. Also, be sure you don't make any assumptions or pass judgment as you're listening. Be totally neutral as you take notes, ask open-ended questions and actively listen to everything this person has to share. Use open body language, in that you should face the person directly. Make eye contact and offer a friendly face that tells your employee you are interested in what they have to say. Finally, if it makes sense, provide guidance. If…
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