From the course: Customer Service: Managing Customer Expectations
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From the course: Customer Service: Managing Customer Expectations
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- We've covered a lot in this course and I hope it has given you some practical tips and techniques for managing your customers' expectations. Now it's time to put what you've learned into action. You might want to start by using the learning plan worksheet. If you've already used it to identify your learning goals for the course, you can use the worksheet to create a plan to implement what you learned. If you haven't yet completed the worksheet, you can use it to identify the most important concepts you learned in this course and then determine how you will implement them. I've also created an additional resources file that you can download. It contains references to some of my other customer service training videos along with helpful books, blogs, and other resources. One resource you might want to check out is my customer service tip of the week email. You can sign up for free to receive one email with one customer…
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