From the course: Executive Decision-Making

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System implementation

System implementation

From the course: Executive Decision-Making

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System implementation

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- Another example of an executive decision relates to a major technology implementation. A service company was going through a major tech installation. They were going to rip out their legacy systems and put in an entirely new platform. This was tens of millions of dollars that they were going to invest over a one-and-a-half to two-year period. It was going to involve many members of the organization being part of that implementation team. Some of the principles of executive decision making that were violated were, first, short-term milestones weren't clear, and people weren't held accountable for hitting them. All they knew was they were starting the project and they had a go live date 18 months from then. In between, it was fluid and it wasn't clear who was accountable for each of the steps. The second principle that was violated was decisions were made in isolation and several experts were left out of the process…

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