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Successfully handling negative feedback

Successfully handling negative feedback: Customer Service: Managing Customer Feedback
Successfully handling negative feedback: Customer Service: Managing Customer Feedback

Elon Musk, the remarkably successful entrepreneur and CEO, advises organizations to "seek negative feedback.” It is some of the most helpful input the organization gets, but it must be managed appropriately. Identify the five tried and true steps to defusing and learning from negative feedback.

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Skill Level Intermediate
54m 3s
Duration
16,457
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Skills covered in this course
Business Business Skills Marketing

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