From the course: Six Sigma Foundations
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Steps in the Measure phase
- The Measure Phase, is the second phase of our Six Sigma project. It is the M, in DMAIC. Let's start with the basic question, why bother with doing the measure phase? What is the purpose? The Measure Phase is to measure the size and scope of the problem or performance gap. How big, how bad, how widespread is it? Say you're the owner of a pizza chain of ten restaurants in the local area. And your sales have been declining over the past year. An initial analysis of the year's complaint data shows that 85% of complaints, were related to pizza crust. So, where would you focus your project? Pizza crust, of course. Remember in Six Sigma, we use the equation Y is a function of X, written as Y equals F of X. In this project, the Y, is the pizza crust. Wouldn't you want to know how big and bad the pizza crust problem is? And wouldn't you want to know how widespread it is? For example, is the pizza crust problem…
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