Join Myra in an exercise that will help you start applying what you learned in this course. Plus, learn how you can connect with Myra and even more customer service resources.
- As we wrap up, I'd like you to set goals based on what you've learned. Grab something to write with, or use the notebook feature to type out the following. I'd like you to write down these three words: start, stop, and continue. Now write down one thing you'll start doing as a result of something you've learned in this training. Next, what's one thing you will commit to stop doing? Perhaps you learned that there's something holding you back from creating positive conversations with difficult customers. Write down that one thing. Finally, what's one thing you will continue to do? There are plenty of things you're already doing that help you facilitate positive interactions in challenging situations. Reinforce what you're doing by writing it down. This simple start, stop, continue exercise is a fantastic way to capture your biggest takeaways, and it can inspire you to apply what you've learned. If you find that you need more help with creating positive conversations, visit my blog at myragolden.com, where I have dozens of resources, including good phrases for giving positive slants to tough situations, and lots of inspiration to help you stay in control of challenging interactions. Thanks for taking this course with me.