Join Careercake for an in-depth discussion in this video Start with the positive, part of How to Effectively Deliver Criticism.
- So, see, I give people feedback as a coach … every single day, whether that be feedback … on their presenting style, maybe in a mock interview … situation where I have to tell them … that the interview answer was just not good enough. … I give feedback and criticism as a manager, … so people produce work for me regularly, and sometimes … that level is just not up to what the business needs. … Or they've had a telephone conversation with a client … and I heard it and it was just off. … I've learnt that if you tell people that it sucks, … if you just go up to them and go, "that was rubbish," … you're not going to get anywhere. … If you just go, "Tim, that call was not okay, you should … have said this," then you instantly alienate them. … You demotivate them and nothing good can come from that. … Whatever the feedback you have to give them, … get them in the right mindset first, so that they … receive it, you know, so they really receive it, … so that they really, really hear it. … Mindset initially is everything. …
This course was created by Careercake, the careers content platform. We are pleased to host this training in our library.