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Standards for the service operation: Quality and value

Standards for the service operation: Quality and value: Quality Standards in Customer Service
Standards for the service operation: Quality and value: Quality Standards in Customer Service

In this video, learn relevant quality standards for your service operation, with guidance from the seven aspects of customer service. Explore example standards and supporting metrics in the final four of the seven categories which cover quality, employee and customer engagement, and strategic value.

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Skill Level Intermediate
52m 13s
Duration
2,568
Views
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Skills covered in this course
Business Business Skills Marketing

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