From the course: Using Feedback to Drive Performance
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Specific feedback
- I have worked as a sports coach all over the world and in sports games there are a lot of moving parts. Teams and players must receive and interpret feedback and make adjustments accordingly in a quick and dramatic way. There are a lot of different approaches and adjustments that can be made and players must be specific to their opponent and situation on the field. And this brings me to another important aspect of your performance feedback. You must be specific to be strategic. Be specific in your reinforcing feedback. As a coach, I often hear others on the field call out, good game, great work today, well done, keep up the good work. These all indicate good performance and are meant to encourage continued behavior. But it always begs the question, what continued behavior is desired? You must get specific to get strategic in developing performance. Leadership guru Andy Stanley will tell us that if you don't know…
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