Trust requires us to prioritize others people's needs. Learn four ways to demonstrate your concern in this video, as well as how forgiveness affects trust.
- To trust you, I must believe you have my back. Will you look after my interests even if they conflict with your own? One of the best ways to show people that your intentions are good, and that you indeed will act with integrity, is to show your concern for them. We can show our concern in a myriad of ways. Take the time to ask about people and their lives and follow up on special events. Something as simple as, hey, how was your son's birthday party this weekend shows that you knew, you remembered, and you cared about a co-worker's life.
Listen deeply and without distraction when people speak. Make your conversational partner feel as though she's the only person in the room. Completely ignore your phone for the duration of the conversation. Notice when someone's workload is stretching them thin and offer to help out. Forgive people for their mistakes, which inevitably happen. How we respond to goof-ups can build trust. Tim Irwin, in his book, Run With the Bulls Without Getting Trampled, reminds us that forgiveness is a topic we don't talk about much in corporate settings.
But when it's woven into the fabric of our culture, forgiveness has substantial benefits. Tim shares this legendary story of the Johnson & Johnson executive who saw an opportunity to launch a new product line. He invested millions of dollars of the company's money, but the idea was a total bust. The executive gets called in by the CEO. At the meeting, our poor fellow hangs his head and said, "So I guess I'm fired?" But the CEO laughed instead.
"I just spent millions of dollars training you," he said to our exec, "why would I fire you now?" Now, I'm sure that moment was followed by lots of coaching and instruction to make sure the misstep never happened again. Forgiveness doesn't negate accountability, but can you imagine how much trust was built in that moment? Think of a person with whom you would like to build a more trusting relationship. Write down five little things you could do and say that would show you really care about this person.
Find time this week to act on your list.
- List the two criteria people use to evaluate trustworthiness.
- Recognize the impact of unintentional bias on trust.
- Identify the five predictors of trust.
- Choose a tactful way to share accomplishments that builds perception of competence.
- Contrast ways a shared-space team and a virtual team build trust differently.
- Break down the components of a trust-rebuilding apology.