From the course: A3 Problem Solving for Continuous Improvement
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Share lessons learned
From the course: A3 Problem Solving for Continuous Improvement
Share lessons learned
- A good problem-solving methodology should provide you a way to learn from your successes and failures so in the future you can repeat the good and avoid the bad. The eighth step of the A3 problem-solving methodology provides this by guiding your team to capture lessons learned about what went well and what didn't go so well. Plus, you get to share it with the rest of the organization. Making this a deliberate step in the A3 process helps ensure that organizational learning habits, which can improve your team's capacity for innovation and effective problem-solving. Let me share some simple steps for conducting a lessons learned session. To begin, invite the team that took part in solving the problem, and ask each individual to write out on cards two separate lists, one list of actions that resulted in successes and a second list of actions that resulted in failure. Getting individuals to separately write out their own experiences helps avoid groupthink so that people don't just go…
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