Accepting communication is everyone’s job. In this video, learn what ambiguity is and how to prevent it.
- When I ask project team members…if they communicated a request to a colleague abroad,…these are some typical responses I get.…I sent her the email.…We spoke by phone.…They received our drawings.…Those responses lead me to doubt…whether effective communication really happened.…All we know for sure is that a message was sent,…but we don't really know how it was interpreted.…So it could result in a misunderstanding…and getting a task done wrong.…What can we do to ensure communication really happens?…Let's first agree on what communication is…and how it serves our project.…
The word communication comes from the same root…as the word common, like in common understanding.…Make sure everyone understands…that in order to get tasks and activities done right,…it takes the entire team to have a common understanding…of what has to be done.…Share with them the difference…between just sending a message,…like in I sent her the email,…and the result of a deliberate exchange between parties…until a shared meaning is reached.…Each party should be able to clearly state…
- Recall how agreeing on a common language improves communication between global team members.
- Recognize the importance of a technical language skill level that includes relevant business vocabulary and terms.
- Explore how to correlate successful interactions with trust and respect.
- Identify obstacles to clear global communication including time zones, culture, and physical distance.
- Recall how to implement role clarity so that every team member understands their responsibilities.
- Review how the development of strong unambiguous commitments helps drive accountability.
- Explore how a one-team culture aligns everyone on the global team.
- Recognize the signs of a continuous improvement mindset in your global team.