From the course: How to Resolve Conflict and Boost Productivity through Deep Listening
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Set clear conversation objectives
From the course: How to Resolve Conflict and Boost Productivity through Deep Listening
Set clear conversation objectives
- One of the things that sets up a great conversation is how. - How we're discussing it? - How we're discussing it. What would make a great conversation for us today, by the time we finished, what would you like to do? When I speak, most people come up to me or ask me questions from stage saying, "Oscar, how do I get my wife, my husband, my partner, my loved one to listen to me?" And men tend to listen to fix and women tend to listen to feel. - Fix. I'm going to fix this? - Yeah so, men are very solution orientated. So a how question is, if you come home during the day-- Like this, this is a thing that transformed my relationship with my wife. In the early days, you'd go, "Oh, this is what happened in my day." And I'd go, "Oh yeah yeah. "Did you try this?" And she's like, she would get so furious 'cause I was trying to fix it. She just wanted to be listened to. And what I do now is I simply say, "Is this a…
Contents
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Poor listening leads to massive costs2m 12s
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Prepare your mind to listen3m 16s
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Set clear conversation objectives1m 54s
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Listen for subtle shifts in energy1m 47s
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Listen for context1m 16s
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Ask questions to surface what’s unsaid5m 28s
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Ask what or how, not why1m 6s
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Ask for others' interpretations4m 45s
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Ask when they formed their perspective4m 29s
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