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Skill Level Beginner
- [Instructor] With more than 20 million copies of his books in print leadership expert Ken Blanchard is one of the world's most popular business authors. You will immediately understand why after you read his inspirational business novel, "The Secret", published by Berrett-Koehler. Writing with co-author Mark Miller, a training and development vice president of the Chick-fil-A restaurant chain, Blanchard tells the fictional, motivational story of Debbie Brewster a newly appointed manager of corporate client services for a division of her company. As the narrative opens Brewster is down for the count and sprawled out on the canvas. Her business unit is the company's worst and she's failing miserably as a leader. She missed her profit goals and her employees clearly are unhappy. She worries that she will lose her job but the firm's president, Jeff Brown, becomes her mentor and gives her a crash course on leadership. He's a savvy leader and she is an apt pupil. For example, he impresses her with his listening skills which she adopts by going out of her way to listen to her employees so she can learn what is on their minds and how she could help them. Jeff also walks Debbie through the SERVE leadership model and brings the reader along. In fact, as Jeff reveals, the secret to leadership is that great leaders have servant hearts that beat for both their firms and their colleagues. By following his advice Debbie dramatically improves her teams performance over the course of her mentoring sessions. You'll feel the uplift as the book closes with Brewster's staff cheering her as she moves up to a new executive position. getAbstract warmly recommends this short, nicely written parable on the meaning of leadership.