Reward behaviors and results

- Rewards drive behaviors and behaviors drive results. … In other words, you want to reward behaviors … that produce results, … rather than effort and time spent working. … I mean, look at it like this. … As a project manager, you're paid to deliver results, right? … Well, shouldn't you hold your vendors to the same standard? … Because when it's all said and done, … customers pay for results. … That's all that matters. … How can you make sure your vendors deliver? … Start by discussing your needs up front with vendors … and documenting them in writing. … This way, both you and your vendors are on the same page. … If issues arise later, and they will, … you can reference your earlier conversation. … Now, as good as this might sound, a lot of times, … you'll be under tight deadlines and other pressures. … It's times like these you'll be tempted to skip this process … or take a set it and forget it approach. … Listen to me, don't do it. … Although speed is a necessity, … you shouldn't cut corners in the process. …