From the course: Characteristics of a Great Scrum Master
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Revealing root causes
From the course: Characteristics of a Great Scrum Master
Revealing root causes
- The retrospective, much maligned, underutilized, often missing the mark because they devolve into complaint sessions, yet never really at root causes of issues. Inevitably, actionable experiments are not developed and everyone feels as though they've wasted time. If this sounds like your team, let's explore a few ways great scrum masters help teams reveal root causes. First, a great scrum master develops a shared pool of knowledge across the team. To accomplish this, do the following. Ensure everyone on the team is contributing to the conversation. Encourage everyone to discuss what went right and what went wrong. Listen to every voice and ensure it is heard by all so that we have the best information to mind for root causes. Second, a great scrum master identifies patterns, which deepen the understanding of the problem and garner common agreement. For example, individual members of the team indicate how the daily scrum was missed a few times during the spring. Some discuss how a…
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