From the course: Decision-Making in High-Stress Situations

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Revealing the ripple effect in high-stress decision-making

Revealing the ripple effect in high-stress decision-making

From the course: Decision-Making in High-Stress Situations

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Revealing the ripple effect in high-stress decision-making

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- There are a lot of techniques to analyze risk from the decisions we make. SWOT, fault tree, hazard operability analysis, but sometimes we're just stressed out and we feel like we need to make a decision in the moment. We don't have time to pull out the tools and models. It seems easier to settle on a quick decision to solve the immediate problem. It can be tempting to stop at first-order thinking. First-order thinking is the process of considering the intended or obvious consequences of a decision. Like, I can't find my key, this person said they could help me break into my car, I'm deciding to let them help me. Or you're telling me that our new widget won't be ready next quarter? Our forecasts include sales from the widget next quarter. We're shipping the widget. To illuminate the rippling effects from decisions we make in the moment requires us to practice second-order thinking, the process of uncovering the…

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