Eddie Davilla walks you through an example that shows that how your retail establishment is laid out can significantly increase sales.
- Most folks may think of retail stores … as an arm of sales and marketing, … but I like to think of a place like a grocery store … as a manufacturing facility. … No really, I do. … What do they manufacture? … They manufacture a grocery experience. … At manufacturing facilities companies develop a process. … Perhaps it might be an assembly line, … and then they run materials through the process … to create a finished good. … In a grocery store, the store layout … is the assembly line, … and customers, they're the material. … And if we're successful, … they become a finished good. … They will hopefully become a satisfied grocery shopper … that spent their money in the store … on the things they needed, … and the things we wanted them to buy. … Don't believe me? … Let's run through a grocery shopping experience. … Here's the typical grocery store layout … in the United States. … We'll enter near the door that has the carts. … Typically, the first thing we see near the main entrance … are fruits and vegetables. …
- Understanding operations management
- Making key inventory decisions
- Balancing holding costs and ordering costs
- Choosing a production strategy and facility layout
- Managing waiting-line systems
- Defining quality and improving quality
- Managing business processes
Skill Level Intermediate
1. Introduction to Operations
2. Managing Inventory Basics
3. Making Products and Services
4. Managing Waiting Lines Basics
5. Quality Control Basics
6. Operations at the Office
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