From the course: Artificial Intelligence for Business Leaders
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Responsive automated customer service
From the course: Artificial Intelligence for Business Leaders
Responsive automated customer service
- We've talked about how we can use natural language generation or NLG to create short paragraphs from different data sources. This works well for organizations that want to use text to explain data. And if you think about it, there are many scenarios where you might want to explain data. One place where this is increasingly common is with online customer support systems. In fact, a lot of support centers involve a customer service representative doing a little bit of research, and then sending back text. If you have a lot of data sources, then it's not too difficult to imagine an NLG system doing this heavy lifting. Imagine that you just bought a brand new flat screen television. Then you go to the company's website to figure out how to connect it to some online streaming services. Maybe you type a simple message like how do I connect my television to Netflix? An AI system can break that down into keywords. So…
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