From the course: Letting an Employee Go
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Responding to negativity
- When you're about to have meeting where you intend to let someone go, if you wish to remain safe and professional, you need to be ready for potentially negative reactions. To be clear, hard to deal with or violent responses are incredibly rare. The lesser forms of negativity shouldn't be too surprising. Your goal is not to respond to negativity with negativity, but to respond in a way that dampens the negativity witnessed while helping move the conversation along. With that in mind, let's consider a few fairly common forms of negativity you might encounter. Here's Jared and his employee, Sheila. Jared has just told her that she is being let go. Let's watch a case where she reacts negatively and see how Jared handles things. - Look, I just don't understand what you're saying. This makes no sense to me. - Sheila, the decision's been made. Right now, I need you to focus on this conversation with me, because I have a lot of…
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