From the course: Innovative Customer Service Techniques
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Resources to improve your customer service
From the course: Innovative Customer Service Techniques
Resources to improve your customer service
- The purpose of this course was to introduce new research, ideas, and secrets about providing outstanding customer service. It certainly doesn't cover all there is to know, since there are new discoveries all the time. I'd like to share a few things you can do to continue to develop your skills. A great first step is to complete the Learning Plan Worksheet. If you used it to identify your goals at the beginning of this course, you can go back to it and create an action plan for implementing what you've learned. If you haven't yet downloaded the Learning Plan Worksheet, now is a great time to do it. Use it to think about the most valuable ideas you've learned from the course and decide how you will put them into action. I've also prepared a list of additional resources to help you. Finally, I encourage you to subscribe to my blog at insidecustomerservice.com. I use it to publish customer service analysis, tips, and…
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