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Resolve the customer's issue

Resolve the customer's issue: De-Escalating Intense Situations
Resolve the customer's issue: De-Escalating Intense Situations

A key to de-escalation is moving the conversation to closure—either resolving the issue or offering an explanation for what comes next. Resolution is easy when you can fix the problem. Yet for a lot of situations, you’ll need to offer an explanation. Learn the best ways to provide an explanation to an upset customer.

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Skill Level Advanced
49m 33s
Duration
15,398
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Skills covered in this course
Business Business Skills Marketing

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