From the course: Implementing Change Effectively

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Resisting change

Resisting change

From the course: Implementing Change Effectively

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Resisting change

- Early in my restaurant career, I worked for a chain that sent me to stores that were underperforming, tasked with turning things around. One of the most memorable was one where I showed up with my regional manager and the general manager was in the back parking lot with a stack of pint glasses chucking them one by one across the parking lot. Right then I knew I had a lot of work to do but I found that it was even more complicated than an out of control general manager, it was a challenge because the staff loved him. He would let them get away with whatever they wanted and they did not like any of the changes I was bringing. So before I was able to figure out how to overcome the resistance, I had to first understand where it was coming from. In this lesson, I want to talk you through where resistance to change often comes from so that you can make a plan to overcome it. First, I need you to recognize that resistance…

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