Remote work increased productivity and retention

- (Male speaker 1) Well intriguing. So, I mean, that's pretty thorough as far as exploring this phenomenon goes. I mean, it's better than an office of eight people said, "hey, let's give this a shot for a few weeks and see how it goes." No, no, we've got some randomization, we've got a large sample size. Tell us what happened. - (Male speaker 2) We found four key things. The first one is quite amazingly, working from home significantly improved performance. So performance of home-based workers went up by 13%, which is huge. That's like all much an extra day a week, completely against what Ctrip expected. - (Speaker 1) And now in Ctrip, this is a travel agency? - (Speaker 2) Yep. - (Speaker 1) And how are you measuring performance in that context? - (Speaker 2) So, great question. They are people that are, they're not professionals in the sense that they're not managers, they're people that are making telephone calls,…