Not speaking up makes people part of the negative phenomenon of incivility, bullying, or harassment. When individuals do this, they are giving permission for the behavior to continue.
- Sally is walking down the street … when she witnesses a car accident. … She notices other people checking in on the scene, … so she keeps walking. … Sally was a bystander. … Her presence played no role in the outcome. … Michael is walking down the hall … and witnesses one of his co-workers screaming at another, … and continues walking until he gets to his desk. … Many of my colleagues would call him a bystander too, … but I would call him a reinforcer. … Michael and Sally both made a conscious choice … to walk by the scene, … but Michael's situation is different … because he had the opportunity … to change the outcome of this interaction, … to stand up for a more respectful environment, … and to help push forward a positive work environment. … By not stepping in, … Michael told the person yelling that yelling was okay, … and that means he was reinforcing yelling behavior. … Yes, silence has a loud and clear message attached to it. … Relationships at work can be tricky, … especially when you're dealing with someone …
- Creating an upstander culture
- Setting behavioral standards
- Understanding your role as an upstander
- Overcoming fear and uncertainty
- Leveraging tools and scripts for standing up