Conflict is uncomfortable for many, and they often try to rush through it. In this video, learn how to slow things down and reflect on what you want for a resolution.
- If you're in a conflict … and are experiencing strong emotions, … it can feel like you're being swept away. … Even if you know the right behaviors to use, … you may find it impossible to stay centered enough to do so. … In those situations, it's important to be able … to buy some time to give yourself a chance to cool down. … In this video, we'll go over three steps you can use … to slow things down and regain your composure … before engaging with the other person. … The first step is to buy time. … Let's say you're having a disagreement with another person … and begin to feel yourself becoming angry. … What should you do? … You need to do something that will give you some time … to cool down and clarify your thoughts. … Depending on the circumstances, … you might ask for a time out. … In a meeting, this might take the form … of breaking for coffee. … If you're talking one-on-one with someone, … you might say that the issue is important to you … and you want a little time to reflect …
Skill Level Intermediate
1. Understanding Conflict
2. Managing Your Emotions
3. Engaging Others Instructively
Help others resolve conflict2m 13s
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