From the course: Empathy Tips for HR Professionals
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Recognize coworkers’ perspectives
From the course: Empathy Tips for HR Professionals
Recognize coworkers’ perspectives
- Cognitive, or thinking, empathy is the first of empathy's three key components. We think about someone else's point of view and try and understand it. It's the first step to connecting with them more deeply. Here's an exercise to use to discover more about another person, so you can start to understand and connect with how they think. Pick a colleague or teammate who you don't know well. Choose a friendly setting, like a lunchtime, but when others aren't around so you can both feel comfortable speaking freely. Introduce discussion about favorite TV shows, or sports teams, or fashion. Guide the conversation to discuss other favorites. Ask what their favorite animal is, that if they could be any animal, what would they choose and why? Or else, if they were to choose a personal theme song, what would that be and why? Don't forget to share your animal or song, so they don't feel exposed. The key is why. Most people…
Contents
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How empathy works2m 51s
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How empathy makes you stronger2m 35s
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Benefits from empathy at work2m 16s
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Recognize coworkers’ perspectives2m 41s
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Identify coworkers’ emotions2m 35s
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Connect with coworkers' emotions2m 19s
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React to coworkers' experiences2m 47s
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Avoid costly miscommunications2m 54s
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Communicate clearly using empathy2m 32s
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Adopt empathetic and open mindsets3m 6s
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Build trust through empathy2m 33s
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Help colleagues better understand you2m 25s
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Empathize through transparency2m 49s
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Ask empathetic questions2m 31s
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Create common empathic context2m 52s
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Empathizing across generations3m 19s
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Increase team responsiveness2m 27s
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Manage remote teams with empathy3m 14s
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Lead with empathy3m 3s
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Boost engagement with empathy2m 59s
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Improve meetings using empathy3m 17s
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How not to get depleted using empathy3m 11s
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Use empathy to cope with change2m 57s
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Reward employees with empathy3m 5s
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Being explicit is empathetic3m 2s
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Craft roles with empathy2m 46s
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