From the course: Building Creative Organizations
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Receiving feedback to learn
From the course: Building Creative Organizations
Receiving feedback to learn
- Have you ever received feedback that felt off-base, unfair, or poorly delivered? If you're like me, you promptly wrote it off and you also might have lost out on a learning opportunity just because of how it was said or who delivered it. How we receive feedback determines whether we can learn from it. Each of us is responsible for how we receive feedback and new ideas. We can listen with an intent to learn or from a need to explain, defend, or justify. It requires us to be willing to notice when feedback triggers us. According to Douglas Stone and Sheila Heen in their book, Thanks for the Feedback, there are three primary ways that happens. First, there's the truth trigger. Sometimes feedback just seems to be untrue, off-base, or just plain wrong. Secondly, there's a relationship trigger. With some people we just aren't open to their opinion. It's not about the truth of the idea or the feedback, but about who's…
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